Before an engagement begins
Website enquiries and scope calls are free, and this site takes no payment. Payment obligations arise only under a signed engagement letter and invoice.
Cancellation and refund eligibility
You may cancel by emailing info@buildlogicpath.digital. If notice arrives before substantive work starts, we refund advance fees less any approved, non-recoverable third-party cost. Once work starts, the refund is the amount paid less fees for time completed, committed specialist time and approved non-recoverable costs.
A full refund is available if Buildlogicpath cancels before work starts and cannot offer an acceptable rescheduled start. If we end an engagement after starting, the engagement letter determines the account for work completed and records delivered.
Deposits and work already performed
An initial payment reserves review capacity and funds intake and preparation. It is not automatically non-refundable: any refund is calculated against documented work and commitments. Work can include scope confirmation, record indexing, tariff sourcing, testing and draft preparation even if no final report has been issued.
Rescheduling
Request a start-date change at least five business days before the agreed intake date. One reasonable change is ordinarily accepted without a rescheduling fee, subject to availability. Late changes may move the delivery date and incur costs if specialist time cannot be released.
Missing records and no-shows
If agreed records are not supplied, we may pause the timetable and offer a new slot. A missed meeting does not forfeit all fees, but time already reserved or used may be charged under the engagement terms. Repeated non-response may lead to closure after written notice.
Refund process and timing
Send the engagement reference, invoice number, reason and payment confirmation to info@buildlogicpath.digital. We acknowledge requests within two business days and aim to decide complete requests within ten business days. Approved refunds are returned to the original payment method where practicable, usually within seven business days after approval; bank processing can add time.
Partial findings and disputes
If concerns relate to quality or scope, first identify the disputed deliverable and requested remedy. We may correct a factual error, complete omitted agreed work, reduce an invoice or issue a partial refund depending on the engagement terms and work value. Rights available under South African consumer law are not limited by this policy.
Effective date: 15 August 2026.